Hayley McLean-Glass described her 3-year-old son, Noah, as "the biggest Elsa fan in the world." McLean-Glass and her son fell in love with all things Disney together, and the England-based mom even wrote a blog post in which she referred to Disneyland as her "happy place." But a recent experience was anything but happy.
Noah saw photos of other children participating in Disney's "Princess for a Day" experience and dreamed of doing the same thing. His mom emailed Disney's team about scheduling a session for Noah, but she received a reply denying the request.
"At this time, it is not possible to book 'Princess for a Day' for a boy," the email from Disney read. McLean-Glass shared a screenshot in a blog post about the experience.
"So, let me get this straight....my son, who fell in love with the concept of Disney Princesses at Disneyland, is not allowed to have the same experiences as the little girls who visit you simply because 'He's a boy?' I can't help but wonder if the same rule would apply should you introduce an activity at your parks that is only for boys," the Sparkles and Stretch Marks blogger wrote. "I say introduce because of course there isn't anything that is just for 'boys' as this would never be allowed."
Disneyland Paris' team responded to the mom with an apology. "We are taking this situation very seriously and sincerely apologise to Hayley and Noah for the distress caused. An isolated incident, the cast member’s response is not reflective of any policy or belief held here at Disneyland Paris," the team wrote in a statement, according to ITV News. "We are going to ensure this does not happen again. Diversity is near and dear to our hearts and we want to make sure that all our guests enjoy their experience at our resort. Of course, both boys and girls are welcome to enjoy The Princess For a Day experience in addition to all our other special activities."