Password and Login Problems
If you are having trouble logging in and/or your password is not working, please follow the steps below.
- Click here to have your password emailed to you.
- Click here to login-in and change your password. Be sure to enter your new password in both the 'Password' and 'Retype Password' fields before pressing the 'Update Profile' button.
Answers others found helpful
- How do I find my password?
- How do I access my account information using the online customer service center?
- Why am I receiving an error message that says "this e-mail address is already registered" or "this login is already registered"?
- I tapped "sign in" in the store and used my user ID and password, but I don't see issues available for download.