American Airlines took disciplinary action against the employee after he argued with a mom about her stroller aboard a flight on Friday night.
You will not believe your eyes when you see the crazy incident that went down aboard an American Airlines flight from San Francisco to Dallas last night. When a mom tried to store her daughter's stroller in an overhead bin, a flight attendant got into an argument with the mother, which escalated to seriously disturbing levels. A passenger named Surain Adyanthaya got video footage of the altercation and posted it to Facebook, and it has gone viral—understandably!
"OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby," Adyanthaya wrote with her post. "Then he tried to fight a passenger who stood up for her. AA591 from SFO to DFW." You can see at the end of the video, the male passenger tries to intervene, saying, "Hey bud, you do that to me, and I'll knock you flat," to which the flight attendant replies, "Hit me. Hit me. C'mon, bring it on." Eventually, other crew members get involved and break up the scene.
No wonder the clip has been viewed over 3 million times in less than one day since it was posted.
According to the American Airlines website, the company says passengers can carry small, collapsible strollers, but they must be checked at the gate; larger strollers are required to be checked in at the ticket counter. Fair enough, but clearly there was a miscommunication along the lines somewhere, and it did not need to lead to such a harrowing encounter for this mother.
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At least we can take heart that disciplinary action has been taken against the flight attendant. American Airlines released the following statement last night: "We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family's needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip." Well, thank goodness for that!