In the affected Jetta Hybrids, electric malfunctions could occur in the seven-speed dual-clutch gearbox power supply if synthetic gearbox oil is used. This applies in particular if the vehicle is subject to a hot and humid climate, coupled with a high proportion of stop and go driving.
The recall includes 3,836 2013-2014 model year Volkswagen Jetta Hybrids.
Car dealerships nationwide.
What To Do:
Arrange for an appointment with an authorized Volkswagen dealer. At no cost to customers, dealers will replace the existing synthetic gearbox oil with a new mineral-based oil with non-corrosive additives. For more information, contact Jeannine Ginivan, Corporate Communications Specialist for Volkswagen, by phone at (703) 364-7816 or by email at firstname.lastname@example.org.
Our product recalls database includes information and content from the Consumer Product Safety Commission, the National Highway Traffic Safety Administration, and other sources. Our database is not comprehensive. For more complete information concerning recalls, visit www.cpsc.gov or, for car seats, www.safercar.gov.