Are You a People Person?
One aspect of the business that many people underestimate is the relationship you must form with each child's parents. As in any relationship, there are bound to be disagreements. And child care is a particularly touchy subject. Discipline, potty training, sleeping, and eating are all potential areas for discord. Your communication skills must be top-notch to clarify goals and policies, and to meet your clients' expectations.
Even though you have a contract, it's inevitable that you'll have to handle the issue of late pickups and sick children. You might even need to ask a parent to take a particularly disruptive child out of your day care. In these circumstances, you must be able to handle the situation with grace.